What happens when you miss your Monarch flight

On 2nd June 2015, we missed our Monarch flight from Gatwick to Tenerife. We've never missed flights anywhere before and, with Monarch, it turns out to be a massively stressful and expensive thing to do. Here is what happened to us and why we were so cross about the situation.

How we missed the flight

OK. So we were late to the airport. Everything that could have gone wrong on the journey there did go wrong. Roadworks on the M3, a breakdown in our feeder lane on the motorway and a nightmare finding a space at the long stay car park.

But we got there in time and we managed to check onto the flight. We were flying with our 8 month old baby so we had quite a lot to check in including his buggy, car seat, his travel cot as well as all of our suitcases. We breathed a sigh of relief when we checked in as we thought, "we've made it". 

We then went through the airport as quickly as you can when carrying a baby. But I obviously couldn't run and we had bottles and food for the baby, all of which had to be checked and tested. We didn't stop to change the baby, we didn't get a drink or any food, we didn't even go to the toilet. We couldn't have gone any quicker than we did. 

Yet, when we got to the gate, we found that they'd closed the flight and taken our luggage off the flight. Our travel cot, car seat, buggy and suitcases were all sat on the Tarmac in the rain.

We were all pretty tired
when we finally caught
our Monarch flight

And, for the next 15 minutes we had to sit there and watch the plane not moving. We had to go back through immigration and then back to check in and only the stewardesses could take us through. It was 15 minutes until the plane even moved so we just had to sit there and look at it. But once your bags are off the flight, that is it apparently. 

To be fair to the stewardesses, they were really nice. And they kept telling us that Monarch are generally really good in situations like ours and let you transfer your ticket over to another flight. Well, that is not what happened. They were not good. We had to buy a new ticket based on the cost of the flight on the day, which was £1,014 single to Tenerife. They were "good" enough to include the cost of our original flight within that, but given we had booked months before, it was a drop in the ocean. 

How Monarch did not help the situation 

Now you could argue the situation was our fault for arriving at the airport late. And, while I take your point, here is what annoyed us:

1. When we checked in, we weren't told that it'd be really tight for us to get to the gate on time. We weren't even told to rush. I asked how far it was to the gate and I was told that "it was pretty far". But we were not told that we had to really hurry and if we didn't, we wouldn't make the plane.
2. Given that we were carrying a child, couldn't run and given how long it takes to get bottles etc through security, it would have been impossible for us to have got to the gate any faster. On that basis, we believe it was impossible for us to have made our flight. The Monarch staff should have known this and should either have not checked us into the flight or offered us some sort of assistance or advice for getting through security more quickly.
3. After we arrived at the gate and were told we would not be allowed to board, it was a good 15 minutes before the plane moved. There would have been plenty of time for them to reload our bags and let us on the plane without delaying the flight. We were told that, once the bags have been been taken off the flight, they could not be reloaded. This seems like a ridiculous rule and one which neither of the air stewardesses could explain the rationale behind.
4. The cost of the replacement flights was ludicrously expensive. We flew to Australia at Christmas for a similar sum. And, the flight wasn't even nearly full so those seats would have been empty on the flight anyway. It felt like the airline was profiting from our desperate situation.
5. Our bags were clearly left on the runway for quite some time as they were utterly drenched when they were returned to us. Our son sleeps in a Sleepyhead Grande sleep pod which cost us £150. It was totally soaking and shrunk as a result and is therefore ruined.

View from our seats when we finally
caught our Monarch flight

Overall, it was an incredibly stressful day and one which was not helped by Monarch. We relayed the story (as you can imagine) to quite a few people over the next few days and no one could believe how uncaring Monarch were, especially as we were travelling with a baby.

We finally arrived at our destination at 9pm and we were all exhausted. An experience we hope never to repeat and I urge anyone reading this not to repeat!

Flying to Australia with a baby - an update

We recently flew to Australia from the UK with my 12 week old baby. If you follow my blog, you'll know that I wrote a blog post about it in November as I was pretty worried about it since our little one isn't the easiest of babies. You can read the post here. Thank you to everyone who gave us advice on what we should do - your comments were really helpful.

So we survived! 

I have to say that the flight wasn't easy. Lots of people said "if you're relaxed then your baby will be relaxed." But this just wasn't the case with us. Our little one was OK for about 10 hours, but any more than that was just too long for him to be in an alien environment surrounded by noise and people. 

My son enjoying his first swim in Oz

We flew with Etihad via Abu Dhabi. And, when we got off at Abu Dhabi, a couple of people said to us "your baby was so well behaved." Well, he soon wiped the smug smile off our faces when we got back on the plane and our little one said, "nope, I'm not having any more of this!"

However, we did survive. And, I thought I would share my experiences over a couple of blog posts. We had a great holiday and I'm really glad we took the opportunity for him to meet his cousins even though the flight was a bit of a nightmare!

I hope the following blog posts will be helpful or interesting to someone reading this:

• Using a bassinet or sky cot on an Etihad and Virgin flight
• Flying with a Buggy (I flew with my Bugaboo)
• My top 16 tips for flying with a baby
• Useful things to pack for your holiday when travelling with a baby

In these posts, I'm going to mention some of the products that we used as well and ones that I wish we had taken. I don't get paid to write this blog and didn't get any freebies. So these are just things that we found really useful. Also, nothing in here is advice and ultimately you should do what you feel best and is most safe for your child.

My son enjoying Christmas in Oz

Anyway, I'd be really grateful for your feedback, or if you have any other thoughts then please share them below.

16 tips for flying with a baby

As you may have read from my previous blog posts I recently flew to Australia from the UK with my 12 week old baby. 

We really struggled to know what to take with us for the flight, especially as we didn't have much hand luggage allowance for our baby (with Etihad, we only had an additional 7kg allowance). Before I went I asked from some advice from friends and family as to what to take and I had some great suggestions, so thank you very much.

Unless you have a dream baby (which we don't and none of the other babies on the flight were that easy!) then flying long haul is not going to be easy with a small baby. So I thought I would share with you what we found really helped and hopefully this will help someone else travelling soon.

1. Don't get too stressed if your baby doesn't sleep

Finally asleep on his Dad

At the age of 12 weeks, my baby had only slept in the quiet, warm, familiar surroundings of my bedroom. Then, suddenly he was thrust into an unfamiliar place, with a constant background hum, people walking past the whole time and intermittent banging from the trolleys and people going into the toilet. There was just too much going on for him to properly settle. 

On the flight from Heathrow to Perth, he didn't sleep in his bassinet at all. He either laughed when I put him in there or screamed. It just didn't feel like his bed. In fact, he only really slept on me or my husband for a couple of hours at a time. On the plane next to us was this woman who was getting increasingly irate at her 5 month old baby for not sleeping. She kept shouting at him and shoving a dummy in his mouth. It was really upsetting for her, the baby and everyone around. 

Yes our son screamed and got overtired, but we tried our best to stay calm and to keep him as calm as possible. In my experience, shouting at a baby does not work! In the end, he was fine and we were fine and it actually meant he slept really well when we arrived in Australia. 

Yes I am still awake

2. Forget about the routine
At home, we are pretty rigid about when our son goes to bed, how frequently we feed him and how long he naps for. However, this all went out the window on the flight. I probably breastfed him about 20 times!  I say, do what you need to do to calm your baby. 

3. Do something to help your baby's ears pop
I got lots of advice about breastfeeding my baby at take off because the swallowing naturally helps them to pop their ears. The problem on the Etihad flight was they were really insistent on him sitting on my lap, strapped in and facing forward. On other flights, I found the stewards to be less rigid and I was able to turn him around and feed him. Whatever you are able to do, try to get him swallowing. So breast feed if you can, put a dummy or a bottle in his mouth or get him to suck on your finger. We did this and the air pressure didn't seem to bother him too much.

4.  Don't lug your whole change bag up and down the plane every time you need to change your baby 
Changing a baby on a flight is a nightmare. There are only certain toilets that have baby changing facilities (you are not allowed to change your baby at your seat) which means there is always a queue at these ones. Once you get into the toilet, the changing table is the smallest, slipperiest thing you will ever see and the plane keeps moving. Our baby wriggles when he is changed and I had to grip him to stop him from falling off. And, then the air pressure does something strange to a baby's insides (we were warned about this). I won't go into to detail, but he basically we went through quite a few nappies. 

Our Pacapod with its handy
 compartments

Rather than lugging your change bag to the toilet every time and then rummaging around for a nappy, wipes, change of clothes and change mat for your baby, decant a small amount from your large bag into a smaller one. Our PacaPod change bag was perfect for this because it came with two small bags inside. Someone suggested pre filling nappy bags with a nappy and two wipes. But trust me, you might need more than two wipes and you might well need a change of clothes for him. So a small selection of items in a separate bag worked well for us. 

5. Don't forget a change of clothes for yourself

As I said, the air pressure did something funny to our son's insides. Suffice to say, both my husband and I had to change clothes. And, I'd dress comfy - let's be honest, you're not going to get upgraded when you have a baby.

6. Bring a variety of clothes for your baby

We found that some flights were warm and some flights were cool and so we needed different clothes to suit the climate. Plus the pressure thing effecting his insides. Basically we changed him about 6 times!

7. Pack some bedding

The air stewards did supply us with a blanket for the bassinet (one of the adult ones folded). However, I would recommend bringing some lightweight sheets or Muslins to put inside the bassinet as well. It's quite scratchy material and the familiar smell if your own sheets might help your little one feel more at home. We also put our baby  in a 1 tog sleeping bag when we put him down so it was more like bed at home. Also, the plane was pretty bright at times and the lights often woke our baby up. So if you have some thin scarves or Muslins to hang over the bassinet, that might help.

8. Take something to keep your dummies sterile
A friend of mine told us about a dummy steriliser you can get from Milton. You have to get the steriliser prepped before you go and it you can then use it to sterilise dummies for up to 24 hours. It's a really useful place to keep your dummies and means they are always clean when you want to use them. It also clips onto the side of a bag.

9. Load some music and white noise onto your phone or MP3
Because of the constant hum from the air plane, we found that we could play music and white noise to our baby while he was in his bassinet without it really bothering other passengers (well, no-one complained!). Our baby always has his lullabies playing when he sleeps, so we felt this helped calm him and feel more like he was at home.

10. Get your baby used to a sling before you fly

My son asleep in his Close Caboo 

at Abu Dhabi

We had to change planes at Abu Dhabi and we were really grateful that we could just pop him in a sling to walk around the airport. If you have an older child, Abu Dhabi actually has strollers you can hire, but they don't give you your own buggy back during transfer. My son hated his sling at first and it took me a while to get him used to being constrained for any period of time. So I used to wear my Close Caboo round the house and he soon got used to sleeping in it. This meant that when we were at Abu Dhabi for a couple of hours, he literally slept the whole time so we had a break from entertaining him (and he slept!). 

11. Keep hold of your buggy as long as you can

My son as he travelled through

 Heathrow airport!

Once you get on the flight, you only have two options for things to do with your baby. You either hold him or you put him in the bassinet (you can't put him on the floor for instance). So to save your arms, I would recommend you hold onto your buggy until you get to the gate at the airport. You can check your buggy in with your other hold luggage and it means it all gets loaded onto the air plane at once. And, it is a bit of a faff getting to the gate and having to arrange with the stewards for the buggy to be loaded onto the plane. But the stewards are used to it! Our baby slept while we wheeled him round the airport and it was a real godsend not to have to carry him.

12. Pack some Calpol
There were some points on the flight when our son screamed. And he couldn't tell us what was wrong and maybe he was just frustrated. But with the constant noise, the lack of sleep and the air pressure affecting his ears, he might just have been screaming because he was in pain. So pack some Calpol or other pain relief for your baby, you might find it really useful (the air steward actually offered us some calpol at one stage when he was really going for it!). 

13. Remember their favourite toy

Our son's toy trying

 to cheer him up

You can't pack loads of items in your hand luggage because you'll find there just won't be space. But a couple of items to help distract them might give you a bit of relief. We brought our son's favourite pirate toy, a soft bunny and also some black and white baby shapes books which we showed to him while he was lying (awake!) in the bassinet.

14. Change the scenery if you can

As I said, you can't always tell why a baby screams. Sometimes I think my little one screams because he is bored or frustrated and I'm pretty sure that was part of the reason for his screeches after about 14 hours! We found walking up and down the plane really helped to chill him out. Especially if there were friendly people who stopped for a coochie coo. Even standing in the food preparation area gave him something else to look at which seemed to help. 

15. Share the load

I was really lucky that I was travelling with my husband. So I could pass the devil to him when my tether was met. It also meant that he could hold him while I ate. I ordered a special meal because it meant my food arrived before my husband's. So I could scoff mine down while he held the baby then hand him back before his arrived. 

If you are flying with Etihad, they also have these Flying Nannies. They didn't do that much for us. But on the return flight, the lady sat next to us was flying with her daughter on her own. And the nannies held her baby when she went to the toilet and also when she was getting her sky cot ready. Also, you'll be surrounded by parents in the same position. So if you need help, just ask.

16. Sleep when your baby sleeps

Realistically, you're probably not going to be able to watch back to back movies on the flight (although to be fair, my son did stare at Frozen without squawking for about half an hour). And, if you're lucky enough to get your baby to sleep in the sky cot, you're probably better off getting some shut eye rather than trying to watch the latest film release. I actually downloaded a book to Audible on my iPhone and listened to that on the flight. It kind of drowned out the noise while I was walking round with him... Does that make me a bad mother?

I hope you found these tips useful. It'd be great to have your feedback. Have a great flight and just remember it will come to an end and you don't have to do it again... Oh, apart from on the way home. 

Using a sky cot on a Virgin or Etihad flight

When we booked our flights to Australia through Dial A flight, we managed to secure sky cots on all our long haul flights. They are generally available on a first come first served basis, so it is worth booking your flights early if you can. Sometimes though, they are only allocated at check-in but our contact, Robin, at Dial A Flight really went the extra mile to confirm that we definitely had bassinets on all sections of our journey. 

Although we knew we had bassinets, it was difficult for us to find out beforehand how big the cots were and how exactly they worked. So, during our flights to and from Australia, I took a few photos which hopefully someone will find useful as research before they fly.

You can generally request a sky cot if your baby is under 10 months old or weighs under 10kg. If you are lucky enough to secure sky cots, you will automatically be placed in the bulk head seats. This means that you have a bit more leg room, but it also means that you will be in a row with other parents with small children.

Our baby wearing his seat belt

The sky bassinet is only put up once the plane has taken off and the fasten seatbelt signs have been switched off. The steward then comes and clips it to the wall and you can then put your child in it. If the fasten seatbelt sign then comes on again, you have to take your child out of the bassinet whether they are awake or asleep.

During take-off, landing and turbulence, your baby has to sit on your lap and wear a little seat belt that fastens to the adult belt. On the Etihad flights, they were very insistent that the baby must face forward but on our internal and international flights with Virgin, they were less concerned.

The sky cot is made from standard seat material so it is pretty scratchy. The stewards do put a blanket in there, but it is just an adult plane blanket folded up. So we put our own sheets in there so it would be more comfortable and would smell familiar.

Our son with the flap zipped up

Once the baby is in the sky cot, there is a little flap that has to be zipped up at all times. And, on all the Etihad flights, they were pretty insistent about you placing your baby with his face heading away from the aisle. They didn't seem concerned with this on the Virgin flight.

The sky cots on the Virgin and Etihad flights were pretty much the same size and shape. The only noticeable difference was that the one on the Virgin flight was hung quite a bit lower on the wall than the one on the Etihad flight. We much preferred this because on the Etihad flight, we had to stand up to check on our baby and also, it was so high that I struggled to put our baby comfortably in there (although I am 5ft 2!)

The bassinet on the Etihad flight.
A useful place to store things
when the child is not in there!

Both were quite roomy for our 12 week old baby. But I think if you had a 9kg child, it would be a pretty tight fit.

Another difference was that nearly all the sky cots on the Etihad flights were directly below an information television screen which cast quite a lot of light onto the baby while they were in there. In fact, on all our flights, there was quite a lot of light shining into the bassinet which made it difficult for our baby to sleep. A friend had recommended we took a scarf or Muslin with us to drape over the top to give them a bit more shade. We did this and it definitely made a difference.

The sky cot on the Virgin flight,
Quite a bit lower than on Etihad

If you know your seat numbers, it's worth taking a look on Seat Guru to see where on the plane your seats are. Quite a few of the bulk head seats are by the seat preparation areas which are naturally quite noisy. If you find your seats are there, I would recommend you ask to change if you can because otherwise you'll have the noise of the stewards preparing the food and chatting to each other as well as trolleys and people bashing past all night long.

All in all, our baby didn't really sleep that much in the bassinet. For the most part, it was just too noisy and there was too much going on. On the flight to Australia, we could only get him to settle for any long period in our arms. However, I'm really glad that we had one because it meant that we could at least put him down giving our arms a rest and it was also a useful place to store things when he wasn't in there!

Flying with a Bugaboo

Whilst doing some essential OK magazine reading prior to my holiday to Australia, I read that one celebrity who had a baby at the same time as me wasn't taking her Bugaboo on holiday because it is not possible to fly with it.
 
This isn't the case and we decided to take our Bugaboo to Australia with us. And, although it was a bit of a hassle, it was worth it for us as, we were away for three weeks, and wanted something in which our son was comfortable and which was reliable.

If you do decide to take your Bugaboo or any other buggy on a plane with you, here is what I think you need to know:

• Try to keep your buggy with you as long as you can

If you have a pretty long international flight ahead of you like we had, the last thing you want is to start the journey by lugging your child around an airport for three hours. So try and take the buggy to the gate rather than checking it in with the rest of your luggage. At check-in, the steward will put a baggage label on your buggy and then when you get to the gate, the airport staff will then just take it from you and put it into the hold.

Going through Heathrow with our buggy

• Buy some sort of bag to put your buggy in

Whatever type of buggy you are taking with you, I suggest you buy some sort of travel bag to put it in. This way, all the items related to your buggy can go in one bag and you don't run the risk of parts being damaged or lost in transit. When we landed back at Heathrow, there was one couple desperately looking for one of the attachments to their buggy and when you have been flying for 24 hours, this is the last thing you need.

At the Etihad gate at Heathrow, they did have large, polythene bags for passengers to put their buggies in. However, I wouldn't assume this to be the case with all airports/airlines because they didn't have these at Perth or Sydney.

If you are flying with a Bugaboo, it is especially important because it doesn't lie flat and it breaks into two pieces. We bought a Bugaboo Transport Bag second hand from Ebay, but they cost around £100 new from Bugaboo directly or other retailers.

• If you do buy a transport bag, you may not be able to take it to the gate

The official Bugaboo Transport bag is actually quite large and doesn't easily fold or roll away. Some versions of the bag have wheels but ours just had an over the folder strap. We used our Transport Bag at a couple of airports and there seemed to be different rules regarding whether you could take it through security. At Perth and Sydney airports we carried it through without a problem, which meant that, when we got to the gate, we just collapsed down the buggy and the stewards put it into the hold.

However, at Heathrow, we were not permitted to take it through security as they deemed it to be too large to go through the scanners (they must have smaller scanners in London than in Australia). This meant that we had to give the bag to the stewards at the check-in desk. They then labelled it up as air plane baggage and they then took it to the gate for us. Although this did work, we had to spend quite a long time waiting for it so we had to rush a bit to break it down and then get on the plane. And I had a bit of a panic in the meantime!

• Practice breaking the Bugaboo down

Bugaboo Transport Bag

OK, so it isn't as easy as just folding the Bugaboo down and putting it into the transport bag. You have to completely dismantle it! And, when I say dismantle, you literally have to take the wheels off! So if you do get one of these, I would suggest you practice using it a few times before you fly. My husband got really good at breaking it down and putting it in the bag, but you want to be reasonably confident in doing it if you are in a rush and everyone watches you! 

If you've lost the instructions for your bugaboo, you can download them from the website. 

• If you have to change planes, you won't get your buggy back while in transit 

This might seem obvious, but if you are flying with one airline but have to change planes en route, you won't get your buggy back at the transit airport. Once, they have put it in the hold, you won't see it again until your final destination. So if you have a bit of a wait or a delay, you might need to think about how you are going to cart around a very tired baby or child. We used our sling.

Interestingly, you can hire strollers at Abu Dhabi airport but our 12 week old baby was too small for them. 

• Be prepared to take your child out of the buggy

On holiday with our Bugaboo

Again, this might seem fairly obvious, but if you are going through security with your child, you might have to take them out of the buggy, even if they are asleep. At Heathrow, they just felt around our baby and he didn't even wake up! But at both Perth and Sydney airports, they insisted we take him out while going through the scanners.

Hope this was useful, let me know if you think I've missed anything and I will update. 

Please note, we flew in November 2014 and it is possible that airlines will change their rules. It might be best to check with your airline before you fly. Happy travelling!